Talk to a human who knows the product: contact RotorLog
Questions, problems, ideas, or a fleet you want to bring over: it all lands in the same inbox, read by the people who build RotorLog. Every message gets a ticket number, so nothing falls through.
Email support@rotorlog.com. The contact form on this page needs JavaScript, but email reaches the same inbox and gets the same ticket number.
Response times
- Every request: We aim to answer every support request within 48 hours, usually sooner.
- Organisations, priority: Requests from teams with an Organisation subscription go to the front of the queue. Most are handled within 12 to 24 hours.
About us: A small team with one product
RotorLog is built by OOS, a small independent software company, with one goal: the logbook helicopter pilots actually deserve. No investors to please, no feature checklist to bloat. Just the product, and the pilots who fly with it.
That size is your advantage when you write in. Your message is read by someone who can open the code the same day, not by a first-line script. Bug reports regularly become fixes in the next update, and more than a few features started as an email from a pilot.
- Answered by the people who build the app
- Your ticket number keeps the thread together
- Feature ideas genuinely welcome
What to write about
- General question
- Problem or bug
- Billing & subscriptions
- AI import
- Organisations
- Feature request
- Something else
Organisation requests are prioritized. Add your organisation's name so we can find your account fast.
Before you write
Plenty of questions are already answered in the FAQ and the guides.