How billing works
RotorLog is sold through Apple's App Store on iOS, iPadOS and macOS, and through Stripe on the web and Windows. The Android app sells nothing: Android users subscribe on the web, which is also billed through Stripe. The price, billing period and any trial shown to you at the point of purchase, for your country and platform, are the ones that apply. Subscriptions renew automatically until you cancel. Prices are shown in the currency of the country you are browsing from, and are the prices charged at checkout. If we do not sell in your local currency, prices are shown and charged in US dollars. Your bank or card issuer may apply its own conversion rate or fees.
Cancelling a subscription
You can cancel at any time. Cancelling stops the next renewal; you keep access until the end of the period you have already paid for.
- Apple (iOS / iPadOS / macOS): Settings → your name → Subscriptions, or through the App Store.
- Stripe (web / Windows / Android): through the Stripe customer portal, which you can open from your account settings on the web at rotorlog.com.
Refunds
Where a purchase is processed by a store, the refund is handled by that store under its policy:
- Apple: request a refund at reportaproblem.apple.com.
- Stripe (web / Windows / Android): contact us at legal@rotorlog.com and we will help.
Outside your statutory rights, payments are generally non-refundable once a billing period has started, and we do not provide partial refunds for unused time. We will, of course, honour any refund required by the law that applies to you.
Free trials
RotorLog offers a 3-day free trial on personal monthly and yearly plans. You will not be charged during the 3-day trial. Unless you cancel before it ends, the trial converts automatically into a paid subscription at the price shown when you signed up. Cancel before the trial ends to avoid being charged.
One-time (lifetime) purchases
Where a one-time purchase is offered, it is a single payment rather than a subscription, and it is subject to the same store refund process and your statutory withdrawal rights below.
EU / EEA right of withdrawal
If you are a consumer in the EU or EEA, you generally have the right to withdraw from a distance contract for digital services within 14 days, without giving a reason.
When you buy a subscription or digital purchase and ask to start using it immediately, you are asked to agree that performance begins right away and to acknowledge that you therefore lose your 14-day right of withdrawal once the service has been fully provided. This is the standard rule for digital content and services under EU consumer law.
If you have not started using the paid features and are within the withdrawal period, contact us and we will arrange your withdrawal. These statutory rights are in addition to, and not limited by, the store refund processes above.
Contact
Need help with a cancellation or refund? Email legal@rotorlog.com. See also our Terms of Service.